Welcome to Swim Pro Gear’s FAQ section. As a specialist retailer for performance-driven swimmers, we’ve compiled answers to the most common questions about our premium swimming equipment, delivery services, and customer care.

Product Questions

What makes Swim Pro Gear products different from regular swimming equipment?

Our products are carefully selected for competitive swimmers and open water enthusiasts. We focus on technical performance, durability, and innovation – from competition-grade goggles to professional dry robes and training aids.

How do I choose the right swim fins for my training?

Our fins are categorized by skill level and training purpose. Competition swimmers typically prefer shorter blades for sprint work, while open water swimmers may opt for longer fins for endurance training. Check our product descriptions or email our team for personalised advice.

Do you offer wetsuit repair services?

Yes, we provide professional wetsuit repair kits and can advise on proper maintenance. For major repairs, we recommend contacting specialist services – we’re happy to provide recommendations.

Ordering & Account Questions

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted systems for your protection.

Can I create an account to track my orders?

Currently, we process orders as guest checkouts but provide full tracking information via email. We’re developing an account system for 2024 that will include order history and faster checkout.

Do you ship to my country?

We ship worldwide except to some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.

Delivery & Shipping

What are my delivery options?

We offer two reliable services:
1. Standard Shipping (£12.95): DHL/FedEx delivery in 10-15 days (tracked)
2. Free Shipping: EMS delivery in 15-25 days for orders over £50

How long does order processing take?

We dispatch most orders within 1-2 business days. You’ll receive a confirmation email with tracking when your gear is on its way.

My competition is in 3 weeks – can I guarantee arrival?

For time-sensitive orders, we recommend Standard Shipping and contacting us at [email protected] for expedited options. We’ll do everything possible to meet your competition timeline.

Returns & Exchanges

What’s your return policy?

We offer a 15-day return window from delivery date. Items must be unused with original packaging. Please email us first to initiate a return – we cover return shipping for faulty items.

My goggles arrived with a defect – what should I do?

We quality-check all items before dispatch, but if there’s an issue, email [email protected] with photos within 15 days. We’ll arrange a replacement or refund immediately.

Can I exchange for a different size dry robe?

Absolutely. Contact us within 15 days of receipt, and we’ll guide you through the exchange process. Standard return shipping costs apply unless the error was ours.

Technical Support

How do I care for my new swim gear?

Each product comes with care instructions. Generally, rinse equipment in fresh water after use, avoid extreme heat, and store properly. For wetsuits, use specialist cleaners.

My training aid isn’t performing as expected – what can I do?

Our team includes competitive swimmers who can provide technical advice. Email us with details about your training goals and equipment concerns for personalised support.

Need more help? Our customer service team – all swimmers themselves – are available at [email protected]. We typically respond within 24 hours (UK business hours).

Swim Pro Gear – Equipping swimmers from pool to open water since 2015.
63 Wrottesley St, Birmingham, GB B2E 3HG