At Swim Pro Gear, we want you to be as confident in our products as you are in your stroke technique. If your gear doesn’t meet your expectations, we’ll make it right with our straightforward returns process.

Our Returns Policy

You may return most unworn, unwashed items with original tags within 15 days of delivery for a full refund or exchange. Some exceptions apply (see below).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Nose Clips (personal hygiene product)
  • Hair Brushes (personal care item)
  • Any used Training Aids or In The Water equipment

How to Return an Item

  1. Initiate Your Return – Email us at [email protected] within 15 days of receiving your order. Use our template below.
  2. Package Your Item – Include all original packaging, tags, and a copy of your order confirmation.
  3. Ship It Back – Send your return to:
    Swim Pro Gear Returns
    63 Wrottesley St
    Birmingham, GB B2E 3HG

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Swim Pro Gear Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • [Product Name] – [Size/Color] – [Quantity]

Reason for return: [Please specify – wrong size, defective, etc.]

I prefer: [Refund/Exchange for [specific product if exchanging]]

Shipping method used for original order: [Standard/Free Shipping]

Thank you,
[Your Full Name]
[Your Email Address]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

Want a different size or product? Follow the return process above, clearly stating you want an exchange. We’ll ship your new item once we receive the original, with no additional shipping charge for standard delivery.

Damaged or Defective Items

If your gear arrives damaged or defective (which is rare – we quality check like we check our flip turns):

  1. Contact us within 48 hours of delivery at [email protected] with photos
  2. We’ll arrange a free return label and expedite your replacement

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a trackable shipping service

Questions? Our team of swimming enthusiasts is ready to help at [email protected] – we typically respond within 24 hours during UK business hours.