At Swim Pro Gear, we’re as committed to smooth logistics as we are to perfecting your swimming technique. Below you’ll find everything you need to know about getting your gear and our straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and UK bank holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes tracking and insurance

Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

International Shipping

For international orders:

  • Customers are responsible for any customs fees, taxes, or import duties
  • Please ensure your shipping address is complete and accurate
  • We recommend choosing standard shipping for time-sensitive orders

Returns & Exchanges

We stand by our products like you stand on the starting block. If your gear doesn’t meet your expectations, we’ll make it right.

Our Returns Policy

  • Most unworn, unwashed items with original tags can be returned within 15 days of delivery
  • Original shipping fees are non-refundable unless the return is due to our error
  • Refunds will be issued to your original payment method

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Nose Clips (personal hygiene product)
  • Hair Brushes (personal care item)
  • Any used Training Aids or In The Water equipment

How to Return an Item

  1. Initiate Your Return
    Email us at [email protected] within 15 days of receiving your order. Use our template below.
  2. Package Your Item
    Include all original packaging, tags, and a copy of your order confirmation.
  3. Ship It Back
    Send your return to:
    Swim Pro Gear Returns
    63 Wrottesley St
    Birmingham, GB B2E 3HG

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Swim Pro Gear Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

[Product Name] – [Size/Color] – [Quantity]
Reason for return: [Please specify – wrong size, defective, etc.]
I prefer: [Refund/Exchange for [specific product if exchanging]]
Shipping method used for original order: [Standard/Free Shipping]

Thank you,
[Your Full Name]
[Your Email Address]

Refund Process

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

Need a different size or product? Follow the return process above, clearly stating you want an exchange. We’ll ship your new item once we receive the original, with no additional shipping charge for standard delivery.

Damaged or Defective Items

If your gear arrives damaged or defective (which is rare – we quality check like we check our flip turns):

  • Contact us within 48 hours of delivery at [email protected] with photos
  • We’ll arrange a free return label and expedite your replacement

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a trackable shipping service

Need Help?

Our team of swimming enthusiasts is ready to assist at [email protected]. We typically respond within 24 hours during UK business hours.

Happy swimming from all of us at Swim Pro Gear!