Welcome to Swim Pro Gear! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium swimming equipment and accessories.

1. Acceptance of Terms

By accessing swimprogear.com and making a purchase, you agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our website.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or have parental consent to make purchases on our site.

2.2 Account Responsibility

If you create an account, you’re responsible for maintaining confidentiality and all activities under your account.

2.3 Prohibited Activities

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Upload harmful content or viruses

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in describing our swimming gear (including accessories, dry robes, fins, goggles, and wetsuit repair products), but don’t warrant descriptions are error-free.

3.2 Product Availability

All orders are subject to availability. We may limit quantities and discontinue products without notice.

3.3 Hygiene Products

Note that certain items (nose clips, hair brushes, in-water equipment) cannot be returned for hygiene reasons as detailed in our Returns Policy.

4. Orders and Payments

4.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse orders for any reason.

4.2 Pricing

Prices are in GBP and subject to change without notice. We’re not responsible for typographical errors.

4.3 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. You represent that payment information is accurate.

4.4 Order Confirmation

You’ll receive an email confirmation when we process your order (within 1-2 business days).

5. Shipping and Delivery

5.1 Shipping Options

  • Standard Shipping (£12.95): DHL/FedEx, 10-15 business days
  • Free Shipping (Orders over £50): EMS, 15-25 business days

5.2 International Orders

We ship worldwide except certain Asian countries and remote regions. Customers are responsible for:

  • Customs fees, taxes, or import duties
  • Providing complete and accurate shipping addresses

5.3 Delivery Issues

Contact us immediately if you don’t receive your order within the estimated timeframe.

6. Returns and Refunds

6.1 Return Policy

Most unworn, unwashed items with original tags can be returned within 15 days of delivery.

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on: nose clips, hair brushes, or used training aids.

6.3 Refund Process

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6.4 Damaged Items

Contact us within 48 hours of delivery with photos of damaged/defective items for replacement.

7. Intellectual Property

All content on this site (logos, text, graphics) is our property or licensed to us and protected by intellectual property laws.

8. Limitation of Liability

Swim Pro Gear shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays or failures due to events beyond our control
  • Incorrect use of swimming equipment

9. Privacy

Your privacy is important. Please review our separate Privacy Policy.

10. Governing Law

These Terms shall be governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

11. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

12. Contact Us

For questions about these Terms:

Email: [email protected]
Address: 63 Wrottesley St, Birmingham, GB B2E 3HG

Thank you for choosing Swim Pro Gear – where we’re as passionate about your swimming experience as you are!